Policies
Cancellation & booking terms
Charter is arranged with third-party operators, so terms can vary by aircraft. These are the principles we apply to every booking.
Cancellations
Cancellations made more than 24 hours before departure may be eligible for a partial refund, subject to aircraft operator terms. Cancellations within 24 hours are generally non-refundable, and third-party costs may apply.
Third-party costs
Catering, chauffeur, helicopter, hotel, yacht and VIP terminal arrangements are booked with partners and follow their own cancellation windows. Any non-recoverable costs are passed through at cost and itemised.
Changes & delays
Timing changes are accommodated wherever crew duty, slots and handling permit. Delays caused by weather, air traffic control or airport restrictions are outside operator control and are not grounds for refund, though we will re-plan the trip at no fee.
Payment
Flights are confirmed on cleared funds. We accept card and bank transfer; membership accounts may be invoiced monthly. Your quote is all-in — positioning, handling, crew and standard catering included.
Pets
Pet-friendly charters are available on many flights, subject to aircraft and destination regulations. Clients are responsible for valid documentation and vaccinations required by the destination country.